Refund Policy

1. Current Platform Status

Mvision Cinemas is currently a free-to-access platform. All quizzes, articles, and interactive features are available at no cost to users. There are no subscription fees, premium tiers, or paid content at this time.

Because no financial transactions currently take place on this Platform, this Refund Policy is published as a transparency measure and to document our approach in the event that paid features are introduced in the future.

2. Future Paid Features

If Mvision Cinemas introduces paid features, subscriptions, or digital products in the future, the following refund principles will apply unless otherwise stated at the point of purchase:

2.1 Digital Subscriptions

Where a user purchases a subscription to access additional platform features:

• Users resident in the European Union or United Kingdom will have a 14-day statutory right of withdrawal from the date of purchase, during which a full refund may be requested, unless the digital service has been fully accessed prior to the withdrawal request.
• Refund requests received after 14 days will be considered on a case-by-case basis at our discretion.
• Partial refunds may be offered where a subscription period is cancelled early and unused access time remains.

2.2 One-Time Digital Purchases

For any one-time digital purchases (such as downloadable content or extended quiz packs):

• A 14-day right of withdrawal applies from the date of purchase.
• Where a user explicitly waives the right of withdrawal (for example, to access content immediately), no refund will be available unless the product is defective or misrepresented.

2.3 Technical Failures

If a paid service is inaccessible due to a technical fault on our side, we will offer either a full or partial refund, or an equivalent extension of the service period, at our discretion. Users experiencing technical issues should contact us promptly at [email protected].

3. How to Request a Refund

To request a refund (when applicable), please contact us:

• Email: [email protected]
• Post: C. Clavel, 19, 29410 Yunquera, Málaga, Spain
• Telephone: +34 790 790 937

Please include your name, the email address used for the purchase, the date and amount of the transaction, and a brief explanation of your reason for requesting a refund. We will acknowledge receipt within two business days and aim to resolve all refund requests within 14 calendar days.

4. Payment Processing

When paid features are introduced, we will clearly disclose which payment processor is used. Refunds will be issued to the original payment method where technically possible. We are not responsible for any fees charged by your bank or payment provider in connection with a refund.

5. Consumer Rights

Nothing in this Refund Policy limits or excludes your statutory rights as a consumer under applicable European or Spanish consumer protection law. If you believe your rights have not been respected, you may contact the Spanish consumer protection authority or file a complaint through the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

6. Changes to This Policy

This policy will be updated if and when paid features are introduced to the Platform. Material changes will be communicated on this page with a revised date.

7. Contact

For any questions relating to this policy, please contact us at [email protected].